Privacy Policy

Last updated: October 2026

1. Who we are
This website, vehiclesecurityspecialists.uk, is operated by Vehicle Security & Accessories Ltd, trading as Vehicle Security Specialists. We are registered in England and Wales under company number 17093387, with our registered office at 41 Cameron Street, Sleaford NG34 9RW. We are the data controller for the personal information described in this policy.
Contact: vehiclesecurity1969@gmail.com | +44 7784 089861

2. What information we collect
– Order details: your name, delivery and billing address, email address, phone number and order history.
– Payment details: payments are processed securely by [PAYMENT PROVIDERS]. We do not see or store your full card details.
– Messages: information you send us by email, phone or through our website.
– Newsletter: your email address, if you choose to subscribe.
– Website usage: basic information such as your IP address, browser type and pages visited, collected through cookies.

3. How we use your information, and our legal basis
– To process and deliver your order, and handle returns: necessary to perform our contract with you.
– To reply to your enquiries: our legitimate interest in providing customer service.
– To keep accounting and tax records: our legal obligation.
– To send our newsletter: your consent, which you can withdraw at any time using the unsubscribe link in any email.
– To keep our website secure and understand how it is used: our legitimate interests.

4. Who we share it with
We only share your information with trusted service providers who help us run our business, including:
– couriers, so they can deliver your order;
– payment providers: [PAYMENT PROVIDERS];
– our website hosting provider and email services;
– our newsletter provider: [EMAIL TOOL];
– [ANALYTICS], to understand how our website is used.
We never sell your personal information.

5. How long we keep it
– Order and accounting records are kept for 6 years, as required by UK tax law.
– Newsletter data is kept until you unsubscribe.
– Enquiries are kept for up to 2 years, unless they relate to an order.

6. Cookies
Our website uses cookies that are essential for the shopping basket and checkout to work. Where we use analytics cookies, we will ask for your consent first. You can also block or delete cookies in your browser settings.

7. Your rights
Under UK data protection law, you have the right to:
– access the personal information we hold about you;
– ask us to correct or delete it;
– object to or restrict how we use it;
– receive a copy of it in a portable format;
– withdraw your consent at any time, where we rely on consent.
To exercise any of these rights, contact us using the details in Section 1. We will respond within one month.

8. Complaints
If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.